Terms & conditions

Bookings

• Any and all bookings taken shall be at the discretion of Fountain Photography ("FP")

• A booking shall be secure only once FP is in receipt of the £600 booking fee (non refundable), there shall be no provisional bookings

• Weekends are exclusive to weddings, there are no Saturday or Sunday pre wedding shoots

• We kindly request that you ask your caters to provide us with a hot meal and drink when you sit down for your wedding breakfast. With us working between 8 and 12 hours without a break or chance to stop for food, having a short break and sustenance will give us the energy to go in to the evenings celebrations with fully charged batteries, and alsdo mean we do not have to leave the site to find food and possibly miss some important photo oppoertunities.

Payment

• The person making the booking shall be held responsible for full and final settlement of the total amount payable to FP

• Any and all booking fees received by FP at the time of booking are non-refundable, and cover the many hours of admin and emails

• There is a 14 day ‘cooling off period’ at the time of booking

• Any outstanding balance payable in relation to a booking shall be paid to FP no later than two months prior to the date of the booking. FP shall provide an invoice detailing any such outstanding balance

Parking + Travel Charges

• In circumstances when parking fees apply, the client will be required to cover the charges where FP services are being conducted, for example hotel parking and meter parking

• Travel up to 50 miles from the FP studio is free of charge, anything outside of this radius would incur a 45p per mile charge, unless a full photography collection price including travel is agreed

• Please contact FP prior to booking if there is limited parking at your location, due to the amount of heavy equipment brought along, if FP has not been made aware of this, FP will not be held responsible for delays this could cause

Correspondence

• All correspondence shall be with FP and shall be confirmed in written form, whether by e-mail or by letter

• It is the clients responsibly to make FP aware of any known eye sensitivities that the bridal party or groomsmen may have with FP using flash equipment prior to the wedding day

• It is the responsibility of the client to ensure all members of the bridal party and groomsmen are available at their, pre arranged, allocated times. No refund or compensation will be offered by FP for delays caused by other wedding vendors, guests, or members of the bridal party

• If the booking is directly affected by circumstances beyond the control of FP including but not limited to weather conditions or health and safety reasons, where possible FP will endeavour to rectify such situations, however no compensation will be offered by FP. It is strongly advised that you the client take out wedding or event insurance to cover you against these situations

Photography

• The client agrees that FP may use any photography for publicity purposes which include FP's website and social media pages.

• FP will not post photography before the clients wedding has started to avoid spoiling any surprises for guests of the event

• Although the photographer and his appointed agents shall exercise all reasonable skill, care and diligence in the discharge of their duties, it is understood that, in the event of any unforeseen circumstances causing loss of photographic record, the photographer will only be responsible for the return of all the money paid to date, although every effort will be made to retake the photographs.

• Any objections should be made in writing to info@fountainphotography.co.uk

Wedding Album & Digital Download

• The price of the wedding album is guaranteed at the time of booking to the bride and groom, provided that the full wedding balance is paid. Any extra layouts, reprints and enlargements will be at the price current on the day of ordering

• All albums must be finalised, signed off and put in to production within four months of the wedding. Any albums signed off after this date may be liable for any studio or supplier price increases. We strongly urge our clients to complete their album design session and give their approval for the album to go in to production within three months of the wedding to avoid any delays or price increases.

• Once in production, an album can take between 6 and 8 weeks to be returned back to the Fountain Photography studio (longer in peak season). Once the album is back, arrangements will be made for you to collect from the studio. Albums can be posted with the bride and groom covering the cost of the postage and packing, plus insurance to cover the full cost of the album.

• For couples opting for the Digital Download Collection, the download of all edited hi resolution images will be available approximately 4-6 weeks from the wedding date (longer in peak season).

Digital Downloads & Storage of Images

• All pre wedding, and wedding images must be downloaded within 8 weeks of receiving the digital download link. It is not FP's responsibility to store a couples images after this time.

• Pre wedding images are stored safely online for 12 months from the date of the shoot. Wedding images are safely stored for 36 months from the date of the wedding. After these dates images are deleted from the FP online storage system.

Cancellation

• Notice of cancellation of any part or whole of a booking must be given to FP at least one month prior to the date of the booking. If less than one month’s notice is given, any outstanding balance payable in relation to that booking shall be required to be made in full to FP

• FP reserves the right to refuse service to the client or members of the bridal party or groomsmen for, but not limited to, infectious conditions / abusive, rude and unreasonable behaviour

• If you make the decision to cancel your booking, the following charges will apply.

The percentages are the proportion of the total booking cost.

– 12 weeks before the wedding 30%

– 8 weeks before the wedding 40%

– 6 weeks before the wedding 50%

– 4 weeks before the wedding 100%

In the unfortunate event you have to cancel your booking with FP, cancellations need to be made within 3 months of the reserved wedding date in order to avoid the cancellation fee.

• Notice of cancellation by FP due to illness or other similar issues shall result in any and all monies being returned to the client, and limited to the total value of the booking fees paid to that date

Postponement

• If you decide to postpone your wedding to a future date, FP will endeavour to transfer the booking across to the new date, subject to FP's availability. Should FP already have an existing secured booking on such date, no refunds or compensation shall be offered.

• If a postponement is mutually agreed, a 50% balance is due on the original final balance due date

Force Majeure

• Should failure of either party to perform its obligations under this Agreement, FP shall not subject to claims of any such losses and reserves the right to retain the booking fee.

GDPR

• FP take’s your privacy seriously and are fully GDPR compliant. You have provided FP with your contact details so that FP can correspond with you about your wedding hair or makeup as agreed. FP will only use your personal information to administer your booking and to provide the services you have requested from FP. FP will not pass on or sell your details to any other organisation.